SpinDogs Enhance their Service for Customers
Over the recent weeks a couple of clients had expressed concerns that they were starting to have problems with spam email. Therefore, over the Easter Weekend, we upgraded our dedicated online servers to provide full spam filtering and virus checking on all emails sent to (and from) clients of SpinDogs.
We are very pleased to announce that all our clients with email accounts setup through SpinDogs can now benefit from these filtering techniques and, the best part of it is, they benefit from this automatically and need not change any settings on their computers!
SpinDogs are always happy to receive feedback or suggestions and we consider all comments made by our client base as we look to maintain our high level of customer support.
Spam Email or “Junk Mail” is unsolicited e-mail sent on the Internet. Spammers often acquire email addresses from forums, site contact details and directories and use these to compile huge spam e-mail lists often totalling tens of thousands of people. They then mass send e-mails to these lists bulk advertising products that the end user has never requested information on and, in worst case scenarios, attach malicious virus attachments which uninformed users might accidentally open.
How do SpinDogs combat Spam?
We have set up the incredibly popular open-source spam filter Spam Assassin on our dedicated servers which detects and removes spam as soon as it reaches our server. This early method of combating spam means that e-mails identified as spam are dealt with before appearing in the end users inbox. Spam Assassin works by configuring a complex scoring system which checks e-mails against a series of rules relevant to a typical spam e-mail. Each rule is given a points score depending on the severity of the rule. When an e-mail is received on the server the e-mail is tested against these rules and given a combined score based on the scores of all the rules it has failed, the higher the total score the more likely it is for an e-mail to be spam. We then setup a cut off score, all e-mails scoring above this will be considered spam and dealt with accordingly.