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We’re looking for a talented and experienced Account Manager to work with Spindogs’ broad portfolio of clients.

Your main responsibility will be working closely with a selection of our key clients, helping them to maximise the digital opportunities available to their business. You will need to be comfortable working across a range of sectors, each having varying objectives and budgets.

Reporting to the Client Services Director, the role of the Account Manager is to develop mutually beneficial client relationships, overseeing all areas of our delivery and ensuring each client has the best possible experience of working with Spindogs. The perfect candidate will be someone with a track record of working with IT and digital marketing teams, and will display an in-depth knowledge and understanding of the digital landscape. Working knowledge of web projects and digital marketing is desirable, but individual experience in understanding and delivering against client expectations would be hugely beneficial. Experience of the automotive sector could also be a plus in this role.

A knack for asking the right questions and understanding the bigger picture is crucial, as you will need to quickly get to the roots of client challenges and develop realistic and winning strategies. A passion for achieving tangible results for clients is a must.

The perfect candidate would be ready to work in a fast-paced, fun environment, where collaboration between teams is key to our combined. You will be working with multiple clients and individuals and should be comfortable with a changeable workload and be able to organise and prioritise accordingly.

Initially remote working, the role would be based at our head office in Cardiff and you would be encouraged to attend key team meetings and will also be invited to attend social events with your colleagues, many of which would take place in South Wales.

The ideal candidate will have:

  • A results-driven and commercial mentality with an innate ability to uncover and understand client challenges and objectives
  • Excellent interpersonal skills – building lasting relationships is key to the role’s success
  • Practical experience of delivering successful digital or marketing strategies and services across multiple channels
  • An in-depth and applicable understanding of the digital landscape
  • A calm and methodical approach, ensuring that time is managed effectively in line with client priorities

Your responsibilities will include:

  • Acting as the main point of contact for clients, and their champion with Spindogs. This includes overseeing the delivery of work to agreed timescales and specifications.
  • Client liaison, including regular site visits, calls and email comms
  • Development of client strategy and management of implementation through the delivery team
  • Identifying opportunities for future growth within each client, working with the wider team to nurture and convert said opportunities.
  • Ensuring consistent (and uncompromising) superior client service standards.
  • Accurate maintenance of client budgets, forecasts and expenditure

Our Culture

As a member of the Spindogs team we would expect:

  • Team player – looking to make a positive difference to the office culture
  • Fast learner – you love a challenge and don’t need to be told the same thing twice
  • Strong work ethic – you go the extra mile to find new ways to constantly improve your output

Working in a role that you enjoy isn’t the only perk you’ll receive at Spindogs. Extra benefits you can expect include:

  • A welcoming onboarding processes. We know how strange it can be to start a new job, especially remotely. With our onboarding process, you’ll get the chance to meet the whole team and experience what it’s really like to work at Spindogs, even if it is from behind a screen.
  • A chance to work at one of the largest web agencies in Wales. With over 60 team members (and still growing!) you’ll join a team of creative and inspiring individuals, all considered to be experts in their digital fields.
  • A place to voice your opinion and make a difference. If you have ideas about how we can improve the way we operate, then we’re all ears! We’re always up for hearing new ideas, especially if they’ll improve the experiences of our staff and clients.
  • A thriving culture to get involved in. Thanks to our dedicated ‘Culture Club’, we have a constant stream of socials to look forward to, from after-work drinks to Drag Queen Bingo!
  • A supportive environment for development and growth. Whether an internal training course or an external qualification, we always encourage professional development and will cheer you on from the side-lines as you progress.
  • A flexible work-life balance. Times have changed and so have we. Whilst we have a fantastic office to work from, we give you the freedom to decide what working arrangement works best for you.
  • A part in our profit share scheme. As a thank you for all your hard work, you’ll receive an annual bonus from our profit share scheme, where we divide the company profits amongst all team members.
  • A private health insurance package with generous rewards. We are partnered with Vitality Health which provides fast access to high-quality healthcare. It even covers a range of treatments that aren’t included under the NHS.

If you believe you are the perfect candidate, please upload your covering letter and CV below at the earliest opportunity. We will be closing the position to applications on Friday 31st December 2021.

Please remember that we do not accept CVs that are not accompanied by a covering letter, as the covering letter is your opportunity to tell us why you are right for the role – don’t miss out on your opportunity to impress!

If you are a recruitment agent please do not get in touch, we have existing relationships with trusted partners who we can call on if we need them. We will not respond positively to uninvited emails or calls.

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