World Squash Officiating wanted a system that would automate the process and allow aspiring squash referees to read the learning materials, take the tests and get the certificate online. The manual process meant that the World Squash Officiating team had to test and verify candidates themselves, which was time-consuming and inefficient. We looked at the different options and technology available, but it was clear that World Squash Officiating would benefit from a self-service website with a bespoke system that automated the process for them.
World Squash Officiating had a mountain of learning materials that needed to be organised in the system and categorised on the website. As there are different levels of becoming a referee, these learning materials also had to be segmented accordingly. These learning materials and resources were also in various formats, such as events, text, video demonstrations, etc. The website needed to act as a learning platform where users could go to, complete assessments and officiate as a referee. To ensure we create a multimedia e-learning platform, we had to work with third-party providers to gather the resources and organise them in the system. We also needed to integrate the system with the current payment platform to make it a business. Users have to pay to access the learning materials and get to the next stage, and this had to be considered in the journey.