We’re in the business of building long-lasting, supportive relationships with our clients. That’s why, in addition, our full package of services, we offer comprehensive support packages to help take care of your website, marketing or digital needs at every step of the journey.
Our support packages are a cost-effective, convenient way of ensuring you get access to first class support from our dedicated team.
When might you need support?
It goes without saying that the websites we build are easy-to-use and serve our clients’ needs. However, we like to give clients the option of additional support. Websites are constantly evolving and changing, and our support packages offer clients the chance to keep on top of ongoing updates and maintenance work.
Here at Spindogs, we have a customer support team dedicated to supporting existing clients with any ongoing requests following the completion of their project with us, whether it’s a query about their website, an update they would like support on or advice on online marketing, our dedicated support team are here to make the process as smooth as possible.
What do we offer?
We offer a range of support packages, giving you the flexibility to choose based on how many hours of support you think you will need (remember you can always top-up your hours), ready to use when you most need it.
Our basic six-hour annual support package includes:
- Access to our experts: contact our support team via email and telephone, Monday-Friday
- Flexibility: Top-up your package at any time to meet the requirements of your business
- Peace of mind: Our experts will strive to resolve any issues, for example a bug, at any time to ensure the smooth running of your website
- Value for money: We log our support requests in 15-minute increments so you access agency quality work but don’t pay for more than you’ve used
We set our sights high when it comes to the support we provide, and we are proud to be transparent and share our customer service targets:
- We will go above and beyond to try to respond to a query within one working day so you know we are on the case
- Once we know exactly what you are after we try to complete typical requests (up to two hours of work) within 5-7 working days
To find out more about our support packages, get in touch with your Account Manager at Spindogs. Alternatively, get in touch via the form below.