Fern is the Support Manager , entrusted with the critical task of managing the support team and ensuring the delivery of exceptional client support across various digital services, including websites, online systems, and online marketing.
In her role as Support Manager, Fern wears multiple hats. She not only oversees the day-to-day operations of the Customer Support team but also plays a pivotal role in maintaining and enhancing team performance and profitability. Fern is the first point of escalation for any client issues, showcasing her dedication to promptly addressing and resolving client concerns. Her leadership ensures that clients receive the highest level of support and satisfaction.