We’re always on the lookout for ways to enhance our clients’ experience and ensure you get the support you need. That’s why we’ve introduced the WordPress Subscription Service. It’s all about finding the perfect support for your WordPress website because, let’s face it, one size doesn’t fit all. Our subscription service plans are built to cater to your unique needs, ensuring you receive support tailored just the way you want.
What is the WordPress subscription service?
Our WordPress subscription service is a three-tiered subscription plan that offers tailored support to suit the exact needs of your website. The cool part is that you get to decide the level of support that perfectly fits your website’s unique requirements. Every website is different, the needs and requirements will vary, so you will have the option to choose the level of support that aligns perfectly with what you want and need. We’ve built this service to give you the reins – control, ease and a setup that fits just right for you.
Why should you subscribe?
At Spindogs, your experience is our top priority. Our WordPress subscription service aims to bring as much transparency as possible to your support experience. Each of our plans outlines exactly what you can expect from Support, whether that’s maintenance time, training, or a hosting online service, ensuring total clarity on the support level your site receives.
Our subscription service gives you the freedom to customise your support setup, dial up or dial down support levels as and when you need it, and to break down your payments into more manageable monthly chunks. It’s all about giving you total flexibility to shape your digital experience with us.
Since our rollout in January 2023, over 80 of our WordPress clients have been enjoying the many benefits that come along with being subscribed to one of our plans.
Ready to find the plan that works for you? Let’s dive into our different support tiers and find which plan is right for you, here’s our tiers explained.
Our tiers
Our WordPress subscription service comes in three different tiers:
Core
Advanced
Premium
Our offering also includes a hosting-only option, and a range of additional add-ons. Whether you’re eyeing a one-off design audit or need support with your digital marketing, we’ve got you covered through your subscription. Let’s make sure you get the support that’s just right for you.
It’s All About You
Putting your needs at the forefront is our priority- it’s all about you. Your specific requirements, your preferred access, and how you want to be supported play a crucial role in determining your perfect plan.
- For those who need dedicated support time each month for minor adjustments and tweaks, the Core plan is your ideal choice, providing 2 hours of personalised support every month.
- For those who prioritise extra security and seek peace of mind knowing their website operates effectively without vulnerability to security, our Advanced option complete with quarterly vulnerability reports, bi-monthly WordPress updates, and 4 hours of dedicated support time is the perfect choice.
- For those who want the ultimate support experience, the all-inclusive package featuring the fastest response time, 6 hours of dedicated support, monthly vulnerability reports, health and marketing performance monitoring, as well as weekly WordPress and plugin updates, Premium ticks all the boxes for you.
Not sure which tier suits your needs? Our support team is here to help, they can assist with making the necessary arrangements or answering any additional questions you may have.
We're here to help
We’re so excited to introduce this service, and can’t wait for our clients to reap the benefits of this dedicated support service. Whether you’re ready to confirm your package, need help deciding, or any further questions we’re here to guide you through the process. Reach out at [email protected] or call 02920 480 720.
Frequently Asked Questions
When you are ready to confirm which package is right for you and your website please send us an email at [email protected] and we can start the ball rolling.
Our packages are billed monthly or annually, meaning you can spread the cost or purchase at a time that’s right for you.
To set up your subscription we will use GoCardless as our trusted payment gateway provider. You will be required to make payment through a payment link on your invoice or by setting up a Direct Debit which saves you time by automatically making payment monthly.
If you choose a Hosting Only plan we’ll still be on hand to help should you need us, giving you the flexibility to purchase pay as you go (PAYG) hours to deliver any changes you need. If you’re on a particular plan and you run out of support, you’ll also be able to purchase more time at any point.
We have a dedicated customer portal where you will be able to manage your subscription, settle invoices, update your information and much more. You will receive an invite to the portal, after which you can log in and access your subscription specifics.
Our support team will be on hand, as always, to support you should you have any further questions, you can reach us at [email protected] or on 02920 480 720 and we look forward to hearing from you.
When you are ready to confirm which package is right for you and your website please send us an email at [email protected] and one of the team will give you a call to make the necessary arrangements.
